Knowledge Base

  1. Account 

    1. What is Ink & Main?
    2. How can I change my name, address or email address?
    3. How do I tell Ink & Main that I don’t want to be contacted for promotional purposes?
    4. My password isn't working/I forgot my password
    5. The email address I have entered is associated with an existing account.
  2. After the Order 

    1. How do I contact customer service about my order?
    2. How can I re-order a card I already purchased?
    3. How can I get blank envelopes with my order?
    4. I have a question about my order.
    5. How do I make a return?
  3. Miscellaneous  

    1. Why am I having trouble accessing www.facebook.com/InkandMain
    2. Where can I find a list of the holidays?
    3. When was Hallmark formed?
    4. Why does Hallmark call it Holiday instead of Christmas?
    5. I read that Ink & Main is selling cards for same-sex marriages, is this true?
  4. Payment 

    1. How can I pay for my order?
    2. Can I get a receipt for my Ink & Main purchase?
    3. How can I update my payment method?
    4. Do you save my credit card information?
    5. When will my credit card be billed?
  5. Personalization 

    1. How do I get the best print of my photos possible?
    2. Are there restrictions on how many cards I can order at one time?
    3. Why did my personalization have strange characters?
    4. What are the photo upload requirements?
    5. Why does my photo show in draft but not in my preview?
  6. Privacy 

    1. Is my Ink & Main account information secure?
    2. Are the personal messages on my cards kept private?
    3. What does Ink & Main do with my private information?
    4. Is the information I share kept private?
    5. Is Ink & Main a secure site?
  7. Shipping 

    1. When will you ship my items?
    2. How much does it cost to mail my items?
    3. What delivery options do I have?
    4. How much does it cost to mail a paper card to my recipient?
    5. What will delivery of my individual card order cost?
  8. Technical 

    1. What software is required to use Ink & Main?
    2. Why do I see blank spaces on Ink & Main?
    3. Does Ink & Main work with touchscreen Windows laptops?
    4. What are "cookies" and how does Ink & Main use them?
    5. How do I copy and paste a link?
  9. All articles 

    1. What if the address provided for a FedEx order is undeliverable?
    2. When will you ship my items?
    3. Is my Ink & Main account information secure?
    4. What software is required to use Ink & Main?
    5. Why am I having trouble accessing www.facebook.com/InkandMain

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